IT Help Desk support

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By following ITIL best practices, we help our customers move beyond reactive incident management into request, problem, configuration, and change management processes that drive higher levels of IT service management performance while reducing costs.

Services

Outsourced Desktop Support - Onsite

Our desktop team arrives at your desk to troubleshoot problems with software applications, operating systems, printers, and network connectivity.

Outsourced Desktop Support – Remote program

Sintesys Global remotely attach to end-user desktops and laptops and provide Level 2 support anywhere, anytime. Services handled remotely:

  • Troubleshoot hardware and software issues
  • Install and/or upgrade software
  • Patch management
  • Software deployment
  • Asset tracking

Executive Premier Support

At Sintesys Global we know that business executives often have special needs and demanding schedules which put them in a class all by themselves. We offer these individuals an extended level of help desk and desktop support.

This proactive program works with a dedicated team servicing only executives with 24/7 personal attention and rapid response uniquely tailored to your execs-on-the-go.

Service desk (ITSM)

Sintesys Global transform your Service Desk into Single Point of Contact (“SPOC”) to meet the communication needs of both Users and IT employees.

It also transfom it into the central point of contact between service providers and users/customers, reporting Incidents (disruptions or potential disruptions in service availability or quality) and for users making service requests (routine requests for services).

24x7 on-site computer and network support

Sintesys Global can deliver professional and timely support services that will have you back up and running as quickly as possible.

Our services include:

• Virus/spyware/adware removal
• On-site computer service and repair
• Network installation and repair
• Data transfer & retrieval
• Operating system repair
• PC security
• Wireless networking
• Upgrades and training

 

 
SintesysGlobal make it simple 

See all our capabilities at a glance

  • Calls answered by skilled technical support engineers 24x7x365
  • Above industry average First Call Resolve (FCR) rate and
  • Any combination of on-site, dispatched or remote help desk services (staff augmentation)
  • Support for desktops, MAC’s, laptops, servers, MS exchange, VoIP sets and mobile devices
  • Support for multi-location environments, including most international locations
  • Tiered service level support with custom Service Level Agreements (SLA) requirements, are available
  • All popular operating systems, hardware and software platforms supported
  • Remote workstation management available, (including remote troubleshooting of MAC, Windows and Microsoft Office)
  • ITIL-based incident and problem management toolsets and processes utilized
  • Remote control license support
  • New machine setups and training if needed
  • New employee onboarding training and exit services
  • Change management and Configuration management support
  • Ability to manage multiple devices at various locations connected to multiple clouds and carriers
  • Incident and Problem management through an advanced trouble ticketing platform
  • Ticket management and vendor liaison for third party and carrier issues
  • Index logs for all critical IT services including remote access logs
  • Comprehensive customized monthly reports detailing key SLA metrics and 24×7 Help Desk response times

Hire us for Help Desk & Support Services