Application Maintenance and Support

Enhance stability, lower support costs and reduce total cost of ownership.

Our portfolio-based approach takes a big-picture view of technology, information architecture, people and services. We collaborate with you to understand your business, processes and applications.

Services

We provide a range of maintenance services throughout the whole application life-cycle including:

  • Application assessment and audit (architecture, design, performance)
  • Application support: incident investigation, troubleshooting, and management
  • Application maintenance: problem management and root cause analysis (RCA)
  • Application enhancement: request for change (RFC) implementations, functional uplift
  • Application performance monitoring, management, and tuning
  • Release and deployment management integrated with application systems management, development and QA services
  • Preventive and proactive maintenance and support
  • Application transition and consulting services
  • Service management utilizing HP, MS, EPAM, and other 3rd party tools

Our warranty of quality is backed up by years of experience enhancing application stability, lowering support costs, reducing total-cost-of-ownership, continuity service and quality improvements.

 

Our proven maintenance methodology has three stages:

  • Planning: Study of the existing systems, preparing baselines and providing estimates
  • Transition: Transferring knowledge, shadowing teams and assisting maintenance
  • Maintenance: Optimizing the processes and bringing change where required