Ensure high availability, high performance and high service levels

Sintesys Global can analyse your business processes from an operations perspective and then develop a strategic and tactical plan to modernize and integrate disparate platforms, deploy vertical market and sector-specific solutions that result in cost reduction, quality improvement, and business process optimization.


Services


APPLICATION RELEASE & CHANGE SUPPORT


  • Code/build distribution and deployment
  • Configuration management and tool administration
  • Application environment setup
  • Application release management
  • Change management activities

MIDDLEWARE SUPPORT


  • Applications monitoring
  • User administration
  • Patch management
  • Process management
  • Availability and performance monitoring of application infrastructure like web/app servers, messaging infrastructure, content management tools and DW/BI tools
  • End-to-end platform management for web portals

APPLICATION OPERATION


  • 24×7 application monitoring for availability, performance and capacity
  • Batch job monitoring and management
  • Incident management
  • Application service desk
  • Service reporting

APPLICATION PRODUCTION SUPPORT


  • Problem management
  • Trend analysis
  • Root cause analysis
  • Break fix excluding code fixes
  • Incident analysis and resolution
  • Change management
  • Service level management

Ensure that your business applications are managed and operated on a 24×7 basis to provide a secure, high-performance platform for business with Sintesys Global’s Application Management (AM) services.

Our Global Delivery Model and ITIL-based processes ensure that all this is done within your time and budget constraints.

 



Sintesys Global offers 24×7 support from our Mexico and Spain facilitis.

Our service include subject matter experts for specific applications or for a complete applications portfolio.